Refund Policy

/Refund Policy
Refund Policy2017-02-10T02:15:07+00:00

1. Annual Membership Subscriptions

Membership of the Mona Vale Chamber of Commerce and annual renewal is subject to approval by the Executive Committee at the next executive committee meeting following receipt of your membership application. If your membership application or renewal application is declined, the Chamber will refund any online payment received in respect of the application within 7 days of that executive committee meeting.

If you have mistakenly applied for membership or renewed more than once for the same business entity in the same financial year, please advise us within 7 days and we will arrange a refund of the additional membership subscription fee less an administration charge of $15.

If you have applied for the wrong level of membership for your business, please contact us by email and advise the correct level of membership that should have been applied for. Subject to being satisfied as to the accuracy of the stated number of employees for your business:

(a) In the case of a lower level of membership being appropriate, we will then refund the difference in the price of the annual membership subscription paid for less an adminsitration fee of $15; or

(b) In the case of a higher level of membership being required, we will seek a further payment from you and your membership application or renewal will not be confirmed until the additional payment is received.

Other than the circumstances described above, refunds of annual membership subscriptions are not available.

2. Chamber Event Tickets

If you have purchased tickets to attend a Chamber Event such as a breakfast seminar and can no longer attend, you may apply for a refunds of the ticket/s purchased up to 7 days prior to the event. Refunds are subject to an administration charge of $15 being deducted and will be processed within 14 days of receipt of application.
Due to catering deadlines, refunds are not available within 7 days of the scheduled event.